Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
92%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Top notch personnel and facility. 100 percent better experience than my previous colonoscopy at Duke in Durham! Bless you all!!"

"The staff was amazing!! They are super friendly and professional and definitely make you feel comfortable and safe when you are anxious and/or nervous about a procedure."

"The place was great! The nurses made me feel so comfortable and relaxed. Dr. Z was on point and gave off a confidence that was infectious. I just cant give The Surgical Center enough praise. Thank you all!!!"



"Excellent care to me as well as to my family that waited for me. Amazing staff!!"

"I love all the nurses and Dr and staff. Keep up The EXCELLENT WORK"

"Great experience - couldn't have asked for a better group of professionals."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.